Vensafe Care: Choose Premium, Professional or Basic
Stores in Europe have a Vensafe solution. With 13 year’s experience since first launching Vensafe, we have worked up a great deal of knowledge on the needs of different customers. Vensafe Care is therefore developed in close consultation with our customers.
|Included in agreement:||Premium||Preferred||Basic|
|Annual preventive maintenance service 30 point service||X||X||X|
|Telephone support from 8 – 21, 6 days a week||X||X||X|
|Response time for interrupted operations: Same day service within 8 hours||X||X||X|
|Response time for interrupted operations: Same day service within 24 hours||X||X||X|
|All emergency service calls included in the agreement||X||X||X|
|One emergency service call included in the agreement||X||X||X|
|Preventive service call at fixed price||X||X||X|
|Spare parts included in agreement||X||X||X|
|Training of employees||X||X||X|
|Status report after service call||X||X||X|
|User manual and software updates||X||X||X|
Which Vensafe Care agreement suits your needs?
With Vensafe Care we are always close by when you need us, no matter what!
|You have a larger Vensafe installation with a minimum of 3 vending machines in addition to 4 – 6 Touch Screens.||You have 2 Vensafe machines and 2 Touch Screens||You have 1 Vensafe machine and you use product cards|
|Secure and predictable maintenance at all times is important to you.||You attend to daily maintenance requirements, but need a complete service check annually to secure optimal operations and minimal downtime. Emergency service within 24 hours is sufficient for you.||You need 1 service per year. You want to pay on a needs basis for extra use of parts and for emergency call outs should they arise.|
|You want predictable cost budgets and a guaranteed cost for services.||You want predictable cost control, but don’t need to pay the price in advance for everything that could possibly happen.||You want access to telephone support when you need it.|
|You want to secure an absolute minimal downtime and want immediate access to service technicians when you need them.||You prefer to pay extra for parts for preventive service or if you need emergency call-outs over and above the one included in the agreement.|