Vensafe Care: Choose Premium, Professional or Basic
Stores in Europe have a Vensafe solution. With 13 year’s experience since first launching Vensafe, we have worked up a great deal of knowledge on the needs of different customers. Vensafe Care is therefore developed in close consultation with our customers.
| Included in agreement: | Premium | Preferred | Basic |
| Annual preventive maintenance service 30 point service | X | X | X |
| Telephone support from 8 – 21, 6 days a week | X | X | X |
| Response time for interrupted operations: Same day service within 8 hours | X | X | X |
| Response time for interrupted operations: Same day service within 24 hours | X | X | X |
| All emergency service calls included in the agreement | X | X | X |
| One emergency service call included in the agreement | X | X | X |
| Preventive service call at fixed price | X | X | X |
| Spare parts included in agreement | X | X | X |
| Training of employees | X | X | X |
| Status report after service call | X | X | X |
| User manual and software updates | X | X | X |
Which Vensafe Care agreement suits your needs?
With Vensafe Care we are always close by when you need us, no matter what!
| PREMIUM | PREFERRED | BASIC |
| You have a larger Vensafe installation with a minimum of 3 vending machines in addition to 4 – 6 Touch Screens. | You have 2 Vensafe machines and 2 Touch Screens | You have 1 Vensafe machine and you use product cards |
| Secure and predictable maintenance at all times is important to you. | You attend to daily maintenance requirements, but need a complete service check annually to secure optimal operations and minimal downtime. Emergency service within 24 hours is sufficient for you. | You need 1 service per year. You want to pay on a needs basis for extra use of parts and for emergency call outs should they arise. |
| You want predictable cost budgets and a guaranteed cost for services. | You want predictable cost control, but don’t need to pay the price in advance for everything that could possibly happen. | You want access to telephone support when you need it. |
| You want to secure an absolute minimal downtime and want immediate access to service technicians when you need them. | You prefer to pay extra for parts for preventive service or if you need emergency call-outs over and above the one included in the agreement. |